Terms of Use

1. Definitions

• “Service” — The Cratio CRM platform, mobile apps, and associated tools provided by Cratio Software Private Limited.
• “Customer” — The individual or entity that has subscribed to the Service.
• “User” — An individual authorised by the Customer to access the Service under the Customer’s subscription.
• “Order Form” — A subscription agreement, invoice, or confirmation email specifying the scope and fees.
• “Confidential Information” — Non-public information disclosed by either party that is marked confidential or is reasonably understood to be confidential.

2. License

Cratio grants the Customer a non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for the Customer’s internal business operations during the subscription term.

The Customer may not:

• Resell, sublicence, white-label, or otherwise make the Service available to third parties
• Use the Service to develop a competing product or to benchmark Cratio for publication
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to store or transmit illegal, defamatory, or infringing content
• Attempt to gain unauthorised access to the Service or its infrastructure

3. Acceptable Use

The Customer is responsible for all activity that occurs under their account, including activity by authorised Users. The Customer agrees to:

• Maintain the security of account credentials and notify Cratio promptly of any unauthorised access
• Use the Service in compliance with applicable Indian laws, including the IT Act 2000
• Not use the Service to process personal data of individuals under 18 years of age
• Not use the Service for mass unsolicited communications

4. Payment Terms

Fees are billed in advance before each billing cycle as specified in the Order Form. Invoices are issued up to 45 days before the billing date. Payment is due within 15 days of the invoice date.

Fees are non-refundable except as expressly set out in our Refund Policy.

Late payments accrue interest at 1.5% per month (or the maximum rate permissible by applicable law, whichever is lower) from the due date until payment is received.

All fees are exclusive of taxes. The Customer is responsible for all applicable taxes, including GST where applicable.

5. Subscription Term and Renewal

Subscriptions automatically renew for an equal period or one year (whichever is longer) unless the Customer provides written notice of non-renewal to sales@cratio.com at least 15 days before the end of the current term.

There is no termination for convenience once a subscription term has started. Early exit does not entitle the Customer to a refund.

6. Intellectual Property

Cratio retains all rights, title, and interest in the Service, including all software, designs, trademarks, and documentation.

Customer Data

The Customer retains ownership of all data uploaded to or created within the Service (“Customer Data”). Cratio will not access Customer Data except to provide the Service, comply with legal obligations, or as expressly permitted in these Terms.

Feedback

Any feedback, suggestions, or ideas you provide about the Service are assigned to Cratio royalty-free on a perpetual, worldwide basis. Cratio may use this feedback without obligation or compensation to you.

Marketing Use

Cratio may display the Customer’s name and logo in marketing materials (website, case studies, proposals) during and after the subscription. A Customer may opt out of this at any time by emailing support@cratio.com.

7. Confidentiality

Each party agrees to keep the other party’s Confidential Information strictly confidential and not to disclose it to any third party, except as required by law. Each party will use the other’s Confidential Information only for the purposes of this agreement.

8. Data Protection

The Customer is the data controller of Customer Data. Cratio acts as a data processor and will process Customer Data only on the Customer’s instructions.

Cratio implements industry-standard security measures to protect Customer Data. All data is stored on AWS infrastructure in Mumbai, India. For full details, see our Privacy Policy.

30 days after subscription termination, Customer Data is permanently deleted. Cratio accepts no liability for data deleted in accordance with this timeline.

9. Service Availability

Cratio will use commercially reasonable efforts to maintain the availability of the Service. Planned maintenance will be announced at least 24 hours in advance where practicable.

Features or capabilities marked “Beta” or “Preview” are provided as-is with no availability or performance guarantee.

10. Suspension and Termination

Suspension for Non-Payment

Cratio may suspend access to the Service with 15 days’ written notice if payment is overdue.

Immediate Suspension

Cratio may suspend access without notice if the Customer: (a) violates the Acceptable Use Policy; (b) poses a security risk to the Service; or (c) is subject to legal process requiring suspension.

Termination for Cause

Either party may terminate the agreement with 30 days’ written notice if the other party materially breaches these Terms and fails to cure within that period. Cratio may terminate immediately upon the Customer’s insolvency or cessation of business.

11. Warranties and Disclaimers

The Service is provided “as-is” and “as available.” Cratio makes no representations or warranties, express or implied, regarding the Service’s fitness for a particular purpose, merchantability, or uninterrupted availability.

12. Limitation of Liability

Neither party will be liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost business opportunity, or data corruption.

Cratio’s total aggregate liability to the Customer under these Terms shall not exceed the fees paid by the Customer in the 6 months immediately preceding the event giving rise to the claim.

Payment obligations are not subject to this cap.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Any dispute arising out of or in connection with these Terms will be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, administered by Presolv360. The arbitration will be conducted by a single arbitrator, with the seat in Chennai, Tamil Nadu, India, in the English language.

Disputes will be resolved on an individual basis. No class or representative proceedings are permitted.

14. General

• Force Majeure — Neither party is liable for delays caused by circumstances beyond its reasonable control.
• Severability — If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver — A party’s failure to enforce a right does not constitute a waiver of that right.
• Notices — Legal notices to Cratio should be sent to support@cratio.com.
• Entire Agreement — These Terms, together with any Order Form, constitute the entire agreement and supersede all prior understandings.